Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. Generally, MOQ starts from 10-50 pieces for most items. For LED strips, MOQ is 100 rolls. We can negotiate lower MOQ for sample orders or first-time cooperation.

Question 2

Can I customize products with my own design or logo?

Accepted Answer

Yes, we offer full OEM/ODM customization services including product design, color, size, logo printing, packaging, and specifications. Customization typically requires a higher MOQ and 15-30 days lead time.

Question 3

What certifications do your products have?

Accepted Answer

Our products are certified with CE, RoHS, ETL, SAA, and ISO 9001. We can provide certification documents upon request. For specific market requirements such as FCC for USA or SAA for Australia, please let us know.

Question 4

What voltage do your products support?

Accepted Answer

Most of our products support AC85-265V wide voltage, suitable for worldwide use. Some specific models support DC12V/24V. Please check product specifications or contact us for voltage compatibility.

Question 5

What is the production lead time?

Accepted Answer

For stock items, we can ship within 24 hours. For customized orders, production takes 15-30 days depending on quantity and complexity. Large orders may require 30-45 days.

Question 6

Can I mix different products in one order?

Accepted Answer

Yes, you can mix different products and categories in one container or order. We will help you calculate the best container loading plan to maximize space utilization.

Question 7

What shipping methods do you offer?

Accepted Answer

We offer sea freight (20-45 days, most economical), air freight (5-10 days), express delivery (DHL/FedEx/UPS, 3-7 days), and door-to-door delivery with customs clearance handled by us.

Question 8

Do you provide door-to-door delivery service?

Accepted Answer

Yes, we offer global door-to-door delivery service. We handle shipping, customs clearance, and last-mile delivery to your address. Available for most countries, especially popular in West Africa, Middle East, and South America.

Question 9

What warranty do you offer?

Accepted Answer

We offer a 3-year warranty on all products from the date of delivery, covering manufacturing defects and component failures. We also offer free replacement for defective products.

Question 10

What payment methods do you accept?

Accepted Answer

We accept T/T (Bank Transfer), Western Union, PayPal for sample orders, and Alibaba Trade Assurance. For bulk orders: 30% deposit, 70% balance before shipment. L/C at sight available for large orders.

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